Restore missing Hero subscription

If you purchased an active Hero subscription but the app isn’t recognizing it, follow these steps to restore your subscription:

For Android devices (Google Play Store).

1. Verify the Correct Google Account
   • Click here to open the Google Play Store.
   • Tap your profile icon in the top-right corner.
   • Ensure you're signed in with the account that has the active AirConsole Hero subscription.
   • Switch accounts if needed.
2. Check for a Valid Hero Subscription
   • Click here to open your Google Play subscriptions.
   • Confirm that AirConsole Hero is listed as an active subscription.
3. Restore the Subscription in the App
   • Reinstall the AirConsole app.
   • Launch the app and create a profile:
     • Use your Google account to preserve game statistics, or
     • Continue as a guest.
   • Proceed to the “On what screen do you want to play?” screen.
   • Kill the app (do not minimize or background it).
   • Start the app again.
4. Verify valid subscription in the app
   • After restarting, tap the hamburger menu in the top-right corner.
   • If the subscription has been restored correctly, you should see:
     “You are an AirConsole Hero” instead of the option to buy it - "Get AirConsole Hero".

For iOS devices (Apple App Store):

1. Check for a Valid Hero Subscription
   • Click here to open the purchased subscriptions.
   • Confirm that AirConsole Hero is listed as an active subscription.
2. Restore the Subscription in the App
   • Delete and reinstall the AirConsole app from the App Store.
   • Launch the app and create a profile:
     • Use your Apple ID to preserve game statistics, or
     • Continue as a guest.
   • Proceed to the “On what screen do you want to play?” screen.
   • Kill the app (do not minimize or background it).
   • Start the app again.
   • Click the hamburger menu in the top right corner. Select the "Get AirConsole Hero"
   • On the “Unlock AirConsole Hero” screen, tap “Restore previous purchase” at the bottom.
   • Wait approximately 2 minutes.
   • Restart the app.
3. Verify valid subscription in the app
   • After restarting, tap the hamburger menu in the top-right corner.
   • If the subscription has been restored correctly, you should see:
     “You are an AirConsole Hero” instead of the option to buy it - "Get AirConsole Hero".

Still Can't Restore Your Hero Subscription?

If the steps above do not help you recover your Hero subscription in the app, please contact our customer support and include the following information:

• The email address used in the application store (Google Play or Apple App Store) to purchase the subscription.
• A screenshot from the application store showing your AirConsole Hero subscription details (e.g., active status, renewal date, etc.).

This will help us verify your purchase and assist you as quickly as possible.